SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect fit for the car and great product!
Great quality and compact in size. Perfect for the car, I’m feeling much better when driving now! Love the illumination 😍
Amazing little humidifier. Cute, colorful, easy to set up and easy to clean. I just got it today and I love it, not to mention it completely cleared my congestion.
Exactly as in the picture, has about a 4 hour time before it needs to be refilled ... easy to maintain and there is no noise whatsoever at all. The only thing is I wish it was a little bit bigger otherwise it’s perfect!
Love it. It’s small enough to put anywhere and not be in the way. The colours are really pretty. 2 modes so not continuously spraying. Very happy with my purchase.
Was a little worried this wouldn’t fit in my cup holder but it fits perfectly (Audi A3). Works well in both modes, continuous and every 3 seconds. Possible to change the light to off, white or multicoloured.
Gotta love how portable, very light and small enough to place anywhere and easy to use. I really like the nightlight capable and multi-colored switch. It is definitely quiet and compact. The instructions are easy to read. The only thing I don’t like about it is that it’s so small that I have to refill it every night wishing it could have been bigger to hold more water and a rechargeable option. It is great for kids and adults as well as gift giving and use for travel.
I started taking this with me when I'm delivering in my car. I bring a bottle of water to refill it and just let it run. Typically with the air blowing in my face in my car in Texas, it bothers my nose and dries out my nasal passages. I love the convenience of using this in the car to fix that. It's small so it fits in my cup holder. The fact that it changes colors makes it look really nice in the car, especially at night. And you can use any micro USB cable to power it in the car. But it comes with one so you won't have to find one. Perfect for what I needed it for.