SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These are beautiful and look great in the car. The scents don't really last long so I would suggest leaving small bottles of the essential oils in the car to make it easier to refill the pads. I have to refill about every 3-4 days for the scent to be fresh.
Ordered them a few days ago and already received them, shipping and delivery is fast, love the black finish, plenty of pads to change up the color, fits and sits in the vents well, no rattle or slipping off (but I've only had them a few hours)...now I just have to find some good essential oil that doesn't stink
Great quality product, has good weight and the pattern is awesome. It took a bit for me to realize they are not scented, but not a problem. They should offer oils to purchase with it. I think it will go well. I love this product & for a great price!!
I didn't read the description well, so I thought these would be bigger. Aside from that, they work great, it's awesome that you can change the felt pad (and it came with a lot of felt pads) to easily change what scent you are using. Will def buy again if I need more for other car's and vents in my house.
Really neat idea, just requires finding quality oils and you have a nice (closer to) natural car scent scheme. I believe it is hard to find truly trustworthy essential oils that aren't just chemical representations of scents. That's no fault of this product, but this product is only good (for me) if you can find trustworthy yet powerful oils.
These are really good quality but smaller than you’d imagine. They have a really good weight to them and the clip with the rubber is strong and doesn’t scratch the vent blades. I love the designs too. I love that they give you a lot of felt discs, it’ll be a while before I use them all. I wish it would open just a little bit more so you can easily drop the oils on the pads. I don’t know how much I put on them so I worried it would leak. I would definitely buy these again.
What a great idea! I had the kind that came with a little gel pouch and it leaked on the front of my dash creating a permanent blemish. I love the concept; my car always smelled fresh and clean. I wanted something that would be safe and also to cover up the marks. I found these! I can use my own essential oils - even better! I create my own scent and it's both safe and natural. Just put a few drops of your desired oil onto the pads. I put the oil on both sides of the pad. Place the pad inside the little container - snap it shut and clip onto your air vent.