SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice product, would buy again. And have gotten many compliments.
Easy to install, serves its purpose and looks beautiful, no complaints here
Simply BEAUTIFUL! WOULD DEFINITELY RECOMMEND.... IT'S WORTH THE MONEY AND EASY TO INSTALL....
I’m absolutely in love with this product. Very well-made, affordable and comfortable. Great quality for your money
I love the bling and the seat belt covers help my neck because the seat belt was cutting into my skin but with these on it helps cushion it.
Super cute accessories. Some of the crystals fell out after 7 months' use, but the covers still look good.
Love the color and the look. The little crystals look nice as well as the beautiful black plush against the black leather. Very well made, used in my polaris slingshot.
Buy it, don't second guess yourself! These are so plush and comfortable to wear! It adds a really nice touch to my SUV! This is a universal product so you can put it in a car too!
Gorgeous and so easy to install. I got matching seat covers and other accessories too, and everyone compliments on it! The price was right and this adds a great luxurious feel. Several months later the rhinestones are still in place.
I love these! They are stylish, pretty, and comfortable. I love that I see the bling when I get inside my car. The seat belt used to dig into my neck which I hated. These make it great and more comfortable to drive.
Really great 👍! I put this accessories because I want my car clean so whenever you grab your seat belt you just touch the cover and when you put your hands on the gear shift to drive or reverse you just touch the cover it’s really convenient 👍
So classy and cute! Very plush and soft to the touch. Very easy to install! Crystals seem very well applied so no worries about losing any. I drive a 2014 Ford Focus and the seatbelt covers worked perfectly. Would highly recommend them to anyone who wants a simple but classy look for their car.