SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I’m very pleased and glad I tried this product.
It’s great!
Super easy to use. Looks great!
So easy to use and pretty.
Very nice product. Easy to take on and off. Will differently be buying more of these lashes.
These are really easy to use and look pretty natural but I wish that the eyeliner came in a clear color.
These lashes look great, and are so easy to apply. I also feel they are safer on your real lashes and eyelids compared to using glue.
These are great eyelashes, they have the perfect amount of magnets and the adhesive holds all day, no lifting. They hold until you take them off! I love them!
They are all beautiful and make my makeup look perfect, they stay in place all day, they are easy to apply and easy to remove…. I am happy with my purchase… They arrived on time
This set is a great buy. You get a great variety of lashes in different lengths and thicknesses, two tunes of liner and an applicator. The liner goes on easily as do the lashes. And they look great!!!
These lashes are fantastic for people like me who have thin, short lashes that no mascara can help. It always left my lashes looking like a few spikes coming out of my lids. This set of lashes is a great value and well worth the try.
I have dark and decent lashes, but wanted to add more thickness. This is my first try with magnetic lashes. These are very easy to use (take it slow in the beginning), once you learn to use them, it takes only a few minutes to put them on.
I really despise wearing fake lashes but I’m really glad I found these as my 1st magnetic pair because these were super easy to use and came with plenty of styles to choose from (5 to be exact)! AND it came with a magnetic liner (plus an extra tube), and also a large tweezer made just for putting on lashes. All in all I’m happy with it
I love magnetic lashes, they feel like a healthy alternative to traditional glue lashes (which can rip my natural ones out sometimes) and even lash extensions. Super simple and I love that I can choose whatever look I want because it’s such an easy process to change the thickness, all I have to do is put on a different pair! You can’t do that with extensions, and these require way less care than anything else too. 10/10
These eyelashes are pretty awesome! Lash glue has never been a strong suit for me so I was excited to try these magnetic strips. The magnetic eyeliner went on smooth and like any typical eyeliner. Unlike glue, it is important to let the liner dry completely. I didn’t use the tweezers to apply as I found it easier to place the lashes with my fingers. They clipped on great and looked a lot more natural than glued lashes.