SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very bright leds. Used on the back of my toad mirror to replace the one that came with the SMI DUO brake. Couldn't see the original leds, but these show up much better.
I added a couple strips to the back of my motorcycle for conspicuity and they're almost too bright. The stock brake light now seems dim compared to these. The adhesive is good, but I reinforced it with a couple zip ties just to be safe.
So, a new OEM third brake light for h3 is around $100, and after reading few reviews on this led light decided to try it out. Took about 30 min to install, added a few silicone on the light bezel where few cracks are. Work great!! I recommend it!!!!
Nice bright light, but not too bright. I'm using it for "mood" lights in my suburb. Great light was -20 during the nights and close to 50 during the day, and it is still sticking. So I'm happy and will think of other uses for them and order more in the future.
I didn’t end up using this for the intended purpose but it still worked great! I needed to replace the 3rd brake light in my truck’s cap and this fit the bill perfectly! This light is far brighter than the original halogen bulb that was there previously.
I put it inside my oem incandescent 3rd brake light housing, used the adhesive to attach it to the lens. One of the strips fell off the lens pretty quickly so I'll have to take the rear deck apart and super glue it onto the lens. Not quite as bright as my LED tail lights, but a great value and plenty visible, more so than the incandescent.
Used it to rebuild/refurbish a set of golf cart rear lights that quit working. Was able to remove the original LED board from the housing and adapt this sign for tail light/brake light/turn signal function. Much brighter than the original LEDs and resolved a strange voltage feedback issue with the original LED boards.
This LED sign is pretty nice! I attached it to the back side of the passenger peg mounts. It worked perfectly. I wired it up into my brake system and it works very well in tandem with the tail light. It really helps to add to the riders visibility. Cars are much more likely to see you when you have more running and brake lights than just the single factory tail light.