SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great way to store and display your fruit and vegetables. Great for keeping produce out of reach from the occasional critters too.
Liked the coating and the wire used in this basket. A little deeper than I thought it would be. Holds a lot of weight. We keep it loaded all the time. Looks pretty and frees up much needed counter space.
Came quickly and was ready to hang up right away. It's silly but I always wanted one of these in my kitchen and I love how it looks with fruit and veggies in it.
I love the size of the baskets and the hook is pretty sturdy! I can fit an entire bunch of banana’s in the bottom basket which is awesome!
Just love this dual busket hanger. Very sturdy and beautiful. Will be buying more from them in the future!!
Such a beautifully designed hanging basket! Very sturdy and looks great in my kitchen.
Value for money, useful. Can hang two pots at one place and worth to buy
Love it, came packaged nicely and hung up quickly! Already looking at making another order because its cute!
It looks amazing in my dinning room above the window!!! Love it and would definitely order again.
Not a bad purchase, saves us tons of room in the kitchen so I’m really thankful for that. I think I could’ve probably bought a little bit more expensive one that’s better built… The netting of it is a little bit uneven, I’ve tried like adjusting it and can’t really get it to straighten out completely. But it is a really helpful and useful item to purchase for the kitchen
Extremely sturdy and beautifully made!! Will be purchasing another for a gift.
These baskets are so cute. The material is so sturdy and strong. The quality is amazing.
Its a hanging basket. It is sturdy nuff to hold a bag of lemons a bag of onions and more. Very pleased
Was expecting a stronger, thicker basket. It's ok, just not the same quality of what I'm replacing
I use this to store garlic bulbs in the top, fresh bananas in the middle and onions in the bottom. It holds up to all of them. I love the free flow of air around the products that keeps them nice and out of the reach of pesky ants and children!
Purchased to hold fruit in kitchen area. Works great for that. Does seam a little flimsy, But like it because it will store away easily if need be. And looks great with my farm house decor.
Sturdy and is a space saver. Works for what I intended it to which is to hold fruits, potatoes, onions, whatever I want.
Bought for extra storage as we redo kitchen. Very sturdy and can hold variety of fruit and vegetables
Just what I needed! Out of the package it felt a little flimsy but once I hung it up and filled the baskets, I realized how sturdy it actually is. Great product for a great price!
Go bananas over this bad boy! I love it! I’m gonna need a second one for all the bananas I have collected just to fill this thing. Honestly, it’s great. Looks really nice. Not too big. Not too small.
Baskets are a good size and sturdy and a great value for the price, it looks perfect on my boho glam balcony!
This basket is exactly what I was looking for! It’s been holding lots of fruits and has held up so far. We hung it from our hanging pot/pan rack and it goes well with the farmhouse look. Definitely worth buying if you are looking for a hanging fruit basket.
Lightweight yet strong this two net baskets now hold all my garlic, and onions freeing up work surface and fridge space. It looks smart and would go with pretty much any style of kitchen. Really clever and useful gadget.
Works great...I need a bigger one! LOL Filled it up with apples, oranges, limes and lemons...let's not forget the bananas! LOL. Works beautifully and it's completely filled up. So far its been holding all the weight with no problems.
I love the length, perfect to hang and fill up a corner. The baskets are both a great size, width and depth. Love the all natural aspect, so I don’t have to worry about bringing chemicals into my home. Overall great, affordable, quality purchase.