SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Adorable book made in USA! Love it!!!
This is a nice set of quality books for a good price.
The stories are educational but fun. Nicer than the typical "A is for Apple" book. The books don't have the nice shiny coating that most board books have, so not sure how long they'd last with a baby who puts everything in his mouth.
Excellent quality. Perfect for toddlers who want to rip everything out of a book!
The boys love these books and have been enjoying them for months. They have held up very well to some rough treatment.
We love this book set by Green toys. One of our little ones favorite activities. The pictures look great and it keeps us entertained! We love making the animal sounds and transportation sounds!
These are cute books. They are sturdy and very colorful. The reason for 4 stars instead of 5 is because they aren't as thick as most cardboard books.
Love these board books! Great stories and also a plus that they are non-toxic and made in USA! Perfect gift for a baby shower or 1 year old birthday!
Toddler loves these books. She was able to name all the objects and was so proud of herself. Cute illustrations and easy to teach ABCs. They match the green toys brand well. Great set for a gift.
This set is also made with recycled materials and in the great USA! The ink is a soy ink, so I'm not worried at all with my little one handling the books. They come in a nice cardboard storage box, but, we have opted to not use this. We just added the books individually to our bookcase.
Outstanding! Our new little infant-almost-toddler cousin loves it, and so do his parents and grandparents. They are well written, colorful and engaging. And a bonus is that they are made in the USA by a company that makes green toys from recycles milk bottles.
Pictures are bright and colorful, they are well made like you would expect from Green Toys
These books are perfect for our 6 month old grandson. He loves looking at the pictures, bright colors and nice story line. They are well made and a good deal for the three books. Just the right size to hold, while he's being held to read to. I would recommend them for sure!
This set of books is adorable for any little child. My son loves these books! They have been opened and closed so many times and still look amazing. I love the box they come in as I like to try to keep them together. All three books are very cute and durable. The pictures are perfect for little minds to look at. Love that my son has some of the toys pictured, so he gets so excited and points to his plane or his truck, it definitely makes it seem like the books were made for him, it adds some personalization in a way. Overall, I recommend these for any little child and these along with one of their planes or trucks would be an amazing gift!