SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pretty good for the price
Arrived earlier than expected, packaged very nicely. Works well, looks nice.
What a beautiful watch...it's sleek...and looks like a more expensive timepiece...I love it!!
The watch has a great look, but no longer keeps time even though it keeps ticking.
Great watch. Thin and comfortable in the wrist. Nice looking. Great price. Hope it works forever!
The product looks great, and feels like it's a decent quality. I've not had it for a long, but love it so far.
This watch looks nice, the wristband is easy to adjust, and so far is keeping accurate time. What more could you want?
I love everything about this watch. I was hesitant at first buying the watch because I never had a large faced watch. However it is my favorite now.
This watch looks great. It can be very dressy or everyday. It was a little tough figuring out how to adjust the size, but I got it. Wish there were instructions. Otherwise so far, so good.
I love this watch. It is very elegant looking and I really love the band and that it is adjustable! It is very easy to read. Overall, it is definitely worth the money. I have had many compliments on it already!
I have had this watch for a few days now, so far it keeps almost perfect time, excellent looking watch, easy to read in low light, not too heavy & is comfortable to wear, but the latch on the band keeps opening.
Just purchased this watch. It looks way more expensive than a $9.99 watch. The band was very easy to adjust, and I was amazed that I was able to adjust it right the first time. I couldn't be happier with my purchase.
The mesh band is great and the watch is relatively thin. I've had it for a while and wear it every day. It keeps perfect time. None of the color has worn off as sometimes happens with inexpensive watches. Nice watch.
This is a beautiful watch, I just got it so can’t say much about how it keeps time. But so far I love it, it’s really slim and light weight, but looks expensive. I got it because it’s water-resistant, since I often have my hands near water.
I liked the watch but not the strap. It's probably just me. I first tried substituting a magnetic strap that I got from another watch, but that interfered with the timekeeping. Then I tried a silicone one, which was awkward to put on and take off. Finally I went to a watch repair shop and asked for an alternate, metal band, which he fitted to my wrist size. Now I like the watch with its new, matching gold-colored band.
This is a lovely design to look at for the watch face! I also like the fact that the watch is water repellent so I don't have to remove it every time I wash my hands. Unfortunately, I do have a problem keeping the strap latched and so I will probably purchase a new watch band for it. If the manufacturer redesigns the latch to be easier to hook and stay hooked better, then this would be a 5 Star purchase for sure!
I think it’s a great watch for the price. Looks very stylish! The clasp was easy to adjust if you followed the instructions. The only time I had an issue with it was when the watch slipped off my wrist, but I’m almost sure it was my own fault because I didn’t close the clasp properly (it took me a couple times to figure out how to secure that clasp properly, and if you do it in a hurry you might not get it right at times) but the watch didn’t get damaged so that’s a good thing.