SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Lovely cinnamon essential oil! Very concentrated so I only need a few drops in my diffuser to get the whole house smelling nicely.
I keep Cinnamon oil in my piano studio. Clean and invigorating for my students and my mind. This is one of the best oils for the best price I have found. Its is very strong and long lasting.
I use a lot of cinnamon essential oil. Recommend!
If you need cinnamon this fills the need. I realize now I don’t use it because spicy isn’t my go to oils. I’m trying to be realistic.
This smells wonderful. It had a cinnamony fragrance... not over the top and not cheap perfume-like.
Mixed in with my other 2 oils you don't get a strong cinnamon scent which I like.
Very strong cinnamon scent. Pleasant smell but only needs a couple of drops. I prefer it mixed with other scents so that it isn’t quite as strong. I’m still experimenting with combinations. Makes the house smell homey.
Smell good but hard to get in the vial to put in your car diffuser
This smells AMAZING! I’m using it to spray the window screens so when the breeze comes in it will smell good.
Love adding cinnamon and orange and clove to my essential oil diffusers!
I love this pure cinnamon oil. I use it in my diffuser and also use it in my creams that I make. I plan on purchasing more. These are wonderful.
So far I really like the scent of the cinnamon bark and it's not overpowering. I just want to use it on everything.
Love this oil, great price for the size and quality. The scent lasts forever, I'm really impressed, and will be offering more from them.
One of my favorite scents, I have had stronger but it can also become kind of sharp if it's too strong.
Smells fantastic!
I used this to make lip balm and it worked out very well.
Smells amazing and very potent.
I really love this oil. Essence is nice, long lasting.
I bought this to help me with doing some organic treatments for insects. It didn't seem to get rid of the pests but it smells really great. It is a really great quality essential oil.
Apparently cinnamon leaves are very different. This smells great- perfect for a traditional holiday smell. High quality oil.
This was a very nice oil smells really good
Considering I use essential oils to better my health I was reading about Cinnamon oil. I decided to purchase some for myself to see how it works. When it arrived I was so happy. It smelled great, just like real cinnamon should smell. It is 100% pure and to me that's important. Cinnamon leaf oil can give you the energy. It is also very comforting when trying to relax. This oil is a keeper for me.
Great smell. It took a bit of fuss to add drops to the diffuser but overall it had a very great smell. So small for the price but this will definitely be my go to for essential oils in my diffuser. I love cinnamon! I liked that this oil smells just like cinnamon without any artificial chemical smell. I put it on pine cones and it really made my house smell good over the Christmas holidays...so I am going to keep it going throughout the year as well.
I am OBSESSED with this oil. My mom even tried to steal it from me. It is wonderful. I looked at many reviews and products before selecting this one. It doesn't give you a headache like the yummy smelling pine cones sometimes do. Cinnamon Leaf Essential Oil is AMAZING. I was a little concerned at first because it didn't smell like cinnamon, maybe because it was so concentrated, but after a couple of days. WOW! I would highly recommend this to anyone who buys it! Great price!
I love this essential oil. It smells soooooo good. This is my favorite smell, it makes you feel happy and healthy. It's bursting with cinnamon you won't believe it's real. I have this in my diffuser all the time. I put this in my homemade deodorant. Also it smells like Christmas! Only a few drops made my house, car, and even classroom ready for the holidays! I used it in a diffuser, in a room spray with clove, and on lavabeads. Next year, I'll put it in home-made soap! Will definitely look to this brand when I need more!