SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We have a Doona car seat/stroller and we use this to keep the sun out of the babies eyes. It works great, been using it for about a month. Its gender neutral and that was part of the reason I got it. the quality of the fabric is pretty good and the dinosaurs on it keep the toddler happy too. Usually I have him put it on the stroller before we head out.
It works great with my maxi cosi car seat and as a breast feeding cover!! the hat is an added bonus! i love the design as well.
Stretchy and snug
Long-lasting and adorable
Had to change the Velcro after some time, but otherwise great product!
Cute, stretchy fabric. This is going to be adorable when I can use it.
Have to buy another one for my other baby
We get lots of compliments on our cover. Material is soft and does well when machine washed. I've washed it about 3 times now and its maintained its color.
For what I needed it for it works well. Good material, and functionality.
Material nice and soft and definitely stands out
Love this. So easy to put on. I like how easy it is to see my child while she is in the car seat.
Keeps strangers away from our newborn, while allowing us to still keep an eye on him. Also great for shade on sunny days. Very happy!
Cute product
Almost 2 months in and still looks great. But recommend washing it with like colors because it’s impossible to return it to the initial color.
I absolutely love this car seat cover! It fits perfectly to my Chicco car seat. Lightweight, breathable fabric. So much better than the Muslin blankets that I used to use to cover the car seat!
Baby happy and safe
Love this car seat cover! It is so pretty and very soft, perfect for our little one!
Super cute! It also has a really nice soft texture and stretch to it.
Keeps my baby safe.
Amazing
Wish it was tighter but still works just fine
One of the best covers I’ve had.
What a great purchase! My baby has a really strange reaction to the sun – he often sneezes when the light’s too bright, which makes our walks harder and not that long and enjoyable. So I was looking for something that would solve that problem. And this is the one! Our picnics are so much better now: the baby’s safe and I can always check up on him, the opening is wide enough for that. It fits perfectly on my carrier and doesn’t slip throughout the day. The Velcro is soft yet strong, so the baby doesn’t even hear it being opened. Washes easily, doesn’t lose its shape.
I’ve tried many covers from other brands, but this hands down the best one so far! The frequent problem I had is that it didn’t fit different car seats and was either small or the elastics ripped after a few times. This one however is very durable and fits different seats and carriers. The design is lovely, even though it’s light it washes easily and looks like new. Another thing I like about it is the soft Velcro. The material is breathable and soft, great protection from the sun. The opening is wide enough so I can see my baby through the driving mirror.
This is a very good quality canopy. I like that its fitted and snug around the carseat. I had a Summer Infant carseat canopy 4yrs ago and loved that it hugs the carseat and doesn't blow around in the wind or lift. It's secured by a button in the front on the bottom and easy access velcro strips on the front to keep an eye on your baby. The material of this Lulyboo canopy is really durable. I have 2 canopies on 2 different size car seats proving to fit one than one size car seat! It also washes well in washing machine, I’d recommend a delicate mode, even though the material is strong.