SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I don’t know who came up with this brilliant idea, but it is amazing. I use many many shades of eyeshadow but only a couple of brushes that I really like and this has made my life just a little bit easier
I think this thing works great even when I use dark colors and I want to switch back to a light. It takes off all the product, but you can’t just run the tip of your brush along it, you have to rub the whole side of the brush along it to get all of the powder out. Because the powder goes all the way down into your brush, so you have to start at the base of the bristles and rub the sides too and it works great
I wasn't sure about this initially as it really is just a tin with a sponge type thing in it. But I saw a few makeup "influencers" online using it so I thought I'd give it a shot. I have to say it works quite well to remove eyeshadow from the brush when I want to switch colors. I had been using a kleenex but that just didn't work very well. It also rinses out really easily. So I guess it's a win :)
I actually thought this was some sort of sponge with a cleaner or something in it that immediately removed any makeup from brushes but that is not at all what it is. What it actually is is a piece of sponge like you find on a sponge paintbrush you find in the hardware section, set inside an aluminum tin. That's all. The thing is, it works!!! Like, I tried 3 different VERY DARK OR BRIGHT eyeshadows and a few swipes across the paintbrush sponge and VOILA it's gone! Now, I am sure this is going to build up over time in that container but eh, it's cheap! Buy another! Heck buy one for your best friend too! Lol
This product makes it even easier for me to be lazy when it comes to cleaning my brushes. It also allows me to use the same brush for a makeup look since I can swish away a previous shadow and move on to the next. Great buy. Super easy to wash. I'm not going anywhere anytime soon, but when I do finally travel again, I'm sure this will be excellent to travel with, and make it so that I only need to bring one or two brushes.
This speeds up my routine. It's amazing how something as simple as a black sponge in a tin can cut my time in half. No switching to another brush, no tissue lint, and no extra brushes to watch at the end of the week. The price is perfect, and much cheaper than any others I'd looked at. Does the job, makes it easy and bonus, you can wash the sponge instead of having to replace it.
I love this thing. It is wonderful to clean off your brushes between shadow colors. I can clean my powder brush, my blush brush, eyebrow brush in seconds. And the cool thing is I can wash it out with a little drop of Ivory Dish Soap, rinse it and squeeze it in a towel in the evening and it is ready to go the next day. I use it for several days before I wash it and never have I gotten even a smidgeon of color from the previous use. Love, love, love it.
What a great product. I have used this brush cleaning sponge to change between eyeshadow colors and to clean my blush brush between uses. It is very simple to use. Just move the bristles back and forth against the sponge when ready to clean and you're done. It has been very helpful in keeping my eye colors from being muddied together and cuts down on me requiring multiple eyeshadow brushes to place multiple colors on my eyelids. It is also easy to clean. Just pop the sponge out, run it under some warm soapy water, let it air dry and place it back in the tin. I haven’t had the need to travel with it yet, however it is small and comes with a lid, so it should travel well.
This thing is great! It works amazing for a quick wipe off of shadow to change between colors when applying eyeshadow (or anything really). I usually stick to 2 brushes for shadow now (1 for applying and 1 for blending) and just swipe it off between colors. I also use it for blush, contour, and powder swiping if I only happen to have 1-2 other brushes with me when I use it. It helps to cut down on the number of brushes used every day which means I have to wash all brushes less often. Cause I can put them to the side and only use 1-2 the next time I do my makeup til I’m through them and need to wash them. Once one side gets covered simply flip the sponge and use the other. Then when it’s full I wash it and let it dry when I do my brushes and it’s good as new! Very affordable and fast delivery. No problems or complaints!