We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Better quality than I anticipated. I just ordered 2 more because I was so pleased with the first one.
Recently used this to store my makeup and toiletries while traveling. Love that it has a clear side, holds a lot and is durable.
I am really happy with this bag. I LOVE that I can see all of my things. The size is just right, it's nice and roomy without being too big and too small.
This is a very cute looking travel bag and it’s very convenient for this purpose. I wish they had it in a bigger size, I couldn’t fit everything I needed. But I will order the second one, will be easier with sorting too.
I use this as a makeup bag and absolutely love it. I love that it has a see-through part so I can make sure I packed everything that I need. I love that it doesn't feel flimsy. I packed it to the top and it was heavy but it held everything perfectly .
Love it! Preparing for a road trip, and I put together a rest stop bag for public restroom use for my mom and I. I’m always clowned for my OCD, but I’m sure family members traveling in our caravan of vehicles will wish they had one and will try to use mine. Sorry. Not sorry. Plan for everything.
Spacious bag to fit all my makeup and accessories. I actually like the transparent idea cause I find myself getting products out the bag quicker since I can see what's inside. It’s also very fashionable and really convenient for me to use.
I needed replacements for my overused makeup and medication storage bag and this is the perfect solution! Lots of space, sturdily made, strong zipper, and a fantastic handle on the side. Easy to clean. Looks great, neat. I wouldn't use it to store anything sharp or heavy (like tools), but otherwise highly recommended.
Smells like plastic, but it does go away after a while. Nothing fancy, but I like the see through part so you can easily pick out what you are looking for. It is roomy if you have a lot of stuff to carry.
I have taken this makeup bag with me on 2 trips so far, and I really like it. It holds a lot, you can see through it to easily find what you're looking for and there is no leaking to the outside. If any item leaks within the bag, it can easily be washed with soapy water and air dried. I also like that it collapses for easy storage.
I love that it is clear and zips at the side. I bought it to use for my travel medications, vitamins, & some toiletries. It is a perfect height. I have a larger bag for local trips. But, this size holds the essentials for a flight, where weight matters. This bag would be perfect for liquids, too, in your carry-on. I'm very happy with this product.
I’m very happy with this storage pouch. The material is very thick and sturdy and the zipper is high quality, too. While the pouch is marketed as travel bags for makeup, it can be used for many things. Many local festivals require all purses and backpacks be made of see-through materials. This bag is perfect for that purpose. I highly recommend this item!
When I was a child I had an old zippered hat box to contain all of my crayons. I still have it but unfortunately it’s in storage. I’ve been looking for something similar for my daughter for her crayons and markers. I haven’t found anything until I found this make-up case. It holds a solid amount of crayons/markers. Easy to zipper for my 4yr old. Easy to cart around.
I couldn't be happier with this purchase. I love that I can see into it and that I’m able to take an inventory without having to unzip and poke around. The plastic is soft and strong. The zipper is of good quality. It sits flat on the bathroom counter for easy access. It holds a lot or a little and adapts to size when pushed into my suitcase. When it’s empty it squashes down flat and takes up very little room in the drawer. I keep sample size products in it most of the time so it’s ready to go on short notice, and add bigger items when needed.