SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Lovely smell and lathers well
Arrived promptly, nice smell from the one she’s using now what more can I say it’s nice soap
Gives a great lather and is moisturising. I was hoping for the soaps to be more fragrant but good nevertheless. So people who don't like heavily scented products may like the smells.
My partner was thrilled we these soaps lovely smelling good quality soap top of the range
The service was excellent and the soap is beautiful, so fragrant and lovely quality.
Really lovely soap which has a light citrus smell which feels like summer. Feels luxurious in a French way.
Same like the description; then smell last long, it's just I dont like this specific scent, but it's personal.
Excellent soap, lathers well with a shuttle aroma (in this type roses), I also purchased the other variants of this soap. A bit costly but a reasonable luxury consumable.
This product is for a Christmas gift. Lovely presentation. Scent absolutely gorgeous. Delivery prompt. Delighted with overall quality.
I love this soap, it smells great, lathers beautifully and leaves my sensitive skin feeling great. Have used for quite a few months now and would highly recommend it.
It is very very nice high quality soap. Absolutely wonderful,I think it can't make skin dry. I actually think it is possible to wash even hair with it,and will be no harm.
I love this soap! The scent is gorgeous and it creates a lovely silky foam. The slight downside is that the bar is prone to cracking as it wears thin but I keep moulding it back together.
Ordered this soap as one of my friends recommended .Just ordered one as I wasn't certain if I would like the soap. Too often, people say how great something smells when it really wreaks. It smells so good and clean. It doesn't smell like those "natural" soaps where people try too hard to be natural and end up compromising the smell. I was so impressed that I decided to order them every 2 months via subscribe and save. II'm glad to have finally find a good soap replacement.