SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is perfect for a little moisture at night. Works great
Very nice quality fan! Charges up fast and works perfectly.
It is the perfect size and keeps me cool in my office as I work.
The fan is very strong for the size and is pretty quiet at low speed.
This is easy to set up and use but I still feel dried out in the morning.
This little fan is easy to carry and can be folded for easy storage! Love it ♥️
Works good if you want to sit outside on a patio on hot days. Keeps you cool
You have to frequently fill it up with cool water, which disrupts any quality sleep.
Love it. It’s tiny, quite quiet, and powerful. The mist is very light and won’t wet your desk.
This little fan is pretty strong and it does the job when needed. So I named it my mini storm
I got this to help keep cool. The fan works great. The mist is so, so. But so far, I'm pretty pleased.
It works pretty good fan wise, but I don't really feel any mist coming from it even though I can see it.
Small but efficient. If you add some ice with water it does blow cold air for good 4 hours at highest speed
So far, so good. Wish the mist was a little more intense, but the fan works well so far 1 week in on my work desk.
It is light and portable to carry it around. And the water mist makes the fan wind way cooler than a regular fan!
If light waves of moisture and a nice fan is what you want, this is great. I'll add that it's most suited for indoor use.
I bought this little fan to use in the RV on days we don’t have hookups to run the air conditioner. I think it will work great.
Love that it is portable and rechargeable. Just charge, add water and turn on. And fan is not even loud so it's perfect for my office
Item is not as strong as I thought. However it does a decent job. Very easy to use. Wish it had a bag or pouch to carry and make it portable.
The battery on this lil wonder lasts exceptionally long, it’s very cooling and I really like the misting option which I used with essential oils to repel mosquitoes.
This is a great little fan for personal use. It puts up quite a bit of air, which is nice. It is small enough that it does not take up too much space on a desk or on a table.
This air cooler fan and humidifier is fabulous & lets me feel a bit of coolness and humidity. Small but mighty, and super cute color too! The 3 speed feature works great.
Just got it yesterday... So far so good! I got it for my cat and he is fascinated with the cool water that evaporates from the unit. It works surprisingly well for such a small device
This 2 in 1 humidifier is absolutely brilliant!! I have bad asthma and was finding it difficult to breathe in this heat. Within a few hours I was able to take really deep breaths and with the cooling fan which is better than my tall standing fan, this is a must buy.
While this mister is somewhat small, it does a good job of cooling the area nearby, but it also can help repel annoying flying insects. I add a few drops of emulsified natural essential oils. I use mint oils, eucalyptus, cedar, cloves and this makes the area very fragrant and controls the flying insects and fleas that might be riding on the cat.