SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super cute and dainty necklace. Looks exactly like the picture.
Looooove this necklace, so elegant and just as pictured!!!
Super cute necklace. Not as long as it looks like it might be but fairly detailed.
Such amazing quality! It looks stunning and perfect for layering
Very cute and beautiful, fits with everything. Overall looks excellent 💞
This is just stunning! Looks so expensive!
Haven’t worn it out but absolutely in love. So pretty, looks elegant as well.
The green is a little lighter than I thought but still very cute!!
So so so pretty! The colour and the quality is amazing! So cute to layer with
Looks like a faux malachite stone . It’s a petite pendant , perfect for everyday wear
It’s really pretty and cute. I love the colour and it looks classy. Will definitely be wearing it daily
Gorgeous addition to a layering moment but can also be worn alone and still have the same effect
Fits nice but the green part is brighter green than I thought it would be (it’s not a dark forest green color) but still cute
this is such a cute necklace! i love it and i don’t regret buying it at all. i can’t wait to wear it. it’s the perfect length and you can adjust it! love it so much
I love this necklace I love the green and it goes with anything and it looks so expensive
Very pleased except for the fact that it’s very very tiny, expected the pendant to be a bit bigger but overall pleased
Super pretty! Looks exactly like the picture! Chain isnt best quality (might turn skin green), but i love the detail!
Cutest necklace goes with anything and everything! Loving the emerald green make me stand out
It broke the day after I got it (I slept with it on) but I was able to fix it myself- overall it’s pretty but not durable
super cute and the chain details are very nice. good quality clasp and chain, bright colours on the charm.
It’s a little shorter than I was expecting, but I might be able to swap it for another chain. Very pretty tho. Love the green
It really looks like gold, it is hard to say that it's fake gold. The gem is sooo beautiful. It is not heavy and I will wear it everyday.
Super cute! It goes with any outfit. I love the simplicity and elegance of this necklace. Going to get more. Great for summer dresses to add a touch of femininity. Must have!
So cute and looks like the picture. The green sticks out a little but from front on you can’t tell. The chain is gorgeous and the clip at the back isn’t stiff at all. Really pretty and do recommend :)
Its very pretty and cheap! Its simple but it catches the eye because of the green color and suits my style. The length is adjustable which is a really good feature for me. It doesn't look cheap at all!