SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love this product can see the results in just few try
Used it for the first time and was amazed at the difference straight away. Lines around my mouth were visibly reduced.
This product is amazing! I only did half my lips to compare and after one use I could already tell the difference. It only took a few minutes with no pain and the effects lasted so long! It took away the fine wrinkles on my lips that I am self conscious about. No more injections for me!
Amazing!!! I have arthritis in my neck. All my tension goes to my shoulders. Some days, it is really hard to move my head to look behind me. I have tried stretching my shoulders with a band and little success. On a whim, I bought this and I can kick myself for not buying it sooner. I was really skeptical in buying it but once I started using it, it has been a saving grace for me.
Ladies, THIS. This product right here is a GAME CHANGER. I can't believe I have gone so long without this. I've only used this for a few days so far and I am so very, very pleased with the results. YouTube the different facial massage techniques, it's so easy. Aja Dang's video is the most informative, in my opinion. All in all, I AM SO VERY HAPPY to use this every night!
LOVE, LOVE, LOVE this little gadget. I've been using it for about 2 weeks and definitely see a difference in my skin. The biggest difference is my eyes. They are open and lifted and are not laying on my eyelid. I can actually see my eye shadow. I have gotten botox in the past to lift my eyes (which I actually hate the frozen forehead thing). I think I found a better Botox and cheaper. I do it every morning before I shower and love the results.
I bought this product originally for younger looking skin but didn’t realize how much it would actually help my sinus and tension headaches. After using it I literally could feel all of my lymphatic fluid rush out of my face and my headaches are GONE. I use it twice a day (morning and night with my normal face routine) and it’s a GAME CHANGER. I haven’t taken my headache medicine for a few weeks now and it’s so refreshing! Seriously, if you’ve been suffering for years like I have (since childhood with SO MANY remedies that never worked) try it out!