SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Really like the quality and the size. Perfect for my shower supplies. Easy to clean and to find things.
The bag has a new plastic smell when you first get it but it fades after a few days and it doesn’t smell now. Still, good product, recommend it.
Buy it for travel stuff. Exactly as shown. High quality, the zipper looks sturdy. I love being able to see what is stored in it. Would recommend.
Nice looking inexpensive makeup bag, fits so much. Unobtrusive design, easy to open/close and to see my products inside. Great purchase, recommend.
This makeup bag is absolutely perfect! I was surprised that this inexpensive bag is so functional and super convenient. Great quality and plenty of room. Highly recommended!
WOW!. It holds all my makeup essentials! The bag itself is very light weight – it’s really cool. It works great for traveling and other organizational purposes. Think I’ll order one more soon.
Great purchase! It’s big and roomy, easily wiped clean if you accidentally get makeup on it! Moreover, I like how it opens up completely – very convenient! Would highly recommend.
It is a perfect solution for great organizing! The makeup bag is very well made, the zipper is sturdy. I use this bag to organize my liquids while travelling. It's good when u go through TSA checkpoints in airports. Have no regrets and very satisfied with my purchase, recommend it!
I want to buy a new cosmetic bag to store and to arrange my care products and this bag is exactly what I was looking for. One of the biggest benefits of this – I don’t have that panic feeling that I lost something in the bottom of the bag. Definitely recommend!
Love this product. Good quality for an inexpensive price, it holds enough without being too big. Transparent material allows to see through – it’s cool. The bag is easy to clean and the zipper seems durable. Good purchase.