SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Oh my goodness!!!! This is the truth!!!! I absolutely think I love the brand. It smells just like an orange as soon as you rip the skin and the droplets from the skin hit your nose! I love it and it doesn’t take much!
I have several scents and love them all. Among all different uses I have for essential oils I found that you could add a few drops to the water when cleaning the house and as a result you get a wonderful and fresh smell of the house.
Item delivered timely and nicely packaged. Pleasant scent but weaker than I remember. Overall pleased.
Extremely affordable. Really high quality oil. Easily comparable to young living oil. I got the sweet orange oil and it has a wonderful consistency, authentic coloring, and beautiful smell.
Highly recommend,use it in my diffusion and my homemade body lotion,family love it no complaints.
I got the Sweet Orange scent and it does smell very nice, just like I’m smelling an orange peel, but it’s not very strong. I bought this for an essential oil diffuser bracelet and the other brand of oil I used was stronger and lasted longer with 1-2 drops, but I have to use 3+ drops of the sweet orange to really smell it and it wears off pretty quickly. I was able to use this on my skin too, which could mean it’s a bit diluted. Might work better for an air/vapor diffuser though.
Smells so good. Highly recommended. I use it with the oil diffuser. Wonderful and refreshing, very soothing and priced well.
Much better than other oils I have bought as far as strength of fragrance and purity.
I like it. Great smell of sweet orange, yellowish color. Very smooth and nice. Recommend.
Love this smell and I got it on sale can't beat that. I use this in my essential oil diffuser and it makes the room smell so good!
Great, refreshing smell and worked in a diffuser and as a household cleaner, along with other ingredients.
I just love this essential oil! The scent of the sweet orange citrus smell from the aroma diffuser in the house is simply heaven! It relaxes and comforts your body when you are tired. Would recommend it to anyone who likes essential oils - try this one!
The scent is initially beautiful, but it changed after a few months.
These are excellent oils. They have a strong, clean smell, so a little goes a long way. I love the sweet orange scent. I would highly recommend it.
A few tiny drops into a steamer left my living room and dining room with the fresh scent of orange blossoms. Lovely!!! Spring time, yeah.
Great smell. A little goes a long way at filling a room with scent.
Smells just like an orange peel! I thought it would smell a bit sweeter, but still nice.
Love this, smells wonderful, very relaxing. Great product, great value!
Anyone suffering from allergies should totally use this peppermint oil. I rub it on the outside of my throat and chest after my shower and it really opens me up. It's magic!
Love the scent for my diffuser at night. It helps me breathe and helps with allergies. I also add a few drops to a water spray bottle to keep insects from coming inside the house.
Extremely high quality essential oil with a wonderful aroma that I find very uplifting when used for diffusing. I have other orange essential oils and this is certainly the best of any brand that I've tried.
I bought this product for a very unusual reason. My dog is super hyperactive, and has separation anxiety. A friend of mine recommended this oil to calm him down before leaving the house or during a bad storm. I take 4 drops and rub it against his paws and it works like a charm! He is now calm and shows no stress. Besides, the smell is so delicious!
Absolutely love this fragrance! I discovered it while getting a massage and inquired about the unusually amazing fragrance in the products she was using. It made such an impression on me that I ordered immediately - and another for a gift! Sweet Orange Essential Oil will transform your home into an energizing elevated happy experience - even ordered a car diffuser so I can enjoy it on the road! Thanks for the great price and quick delivery!
Well I have to have my house smelling good. My fix it guy came in and asked what the smell was in my house , said it smelled very nice!! It was my diffuser going with my lavender, and I had just put peppermint on my corners of the room to make sure no bugs were coming around!! It really works by the way and the house smells amazing. I just wish you sold orange and lemon by themselves. Great!
5+ STAR!!! This is Great!!! The best smell of sweet orange for me.I have tried other brands that cost a lot more price wise than this one.I LOVE this scent the best. It makes me happy just to take off the cap and take a big whiff of it and brings me a Peaceful and Happy feeling!!! Good price too!!!