SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
More solid than the plastic ones. It certainly feels like it will last longer.
This is absolutely the best grill cleaner I have ever used. It cleaned everything from my grill in a matter of seconds. Completely dish washer safe and all stainless steel.
nothing is missing. quality optimal. arrived within terms.
Gave this to our son as a birthday gift. We have one and are amazed at what a great job it does. He feels the same way about his and uses it all the time. Great product!
The Grill Cleaner works better than advertised and made my grill grates look like brand new the first time i used them.
My husband says this works just as it's suppose to work! Great product! Highly recommend!
Perfect quality for reasonable price! Good deal! Thank you store!
The purchase arrived really fast! And it was accurate! Thank u friend
Great Grill Brush. If you use the water, it steams off the gunk and works wonders.
The only reason that this did not get 5 stars is because it is a little too big for my purposes
Does an amazing job of cleaning my grill!!
This is one fabulous Grill Brush! My barbecue grill is looks great. I like this Grand Grill Brush so much that I bought two more for my sons.
It leaks and doesn't allow you to use it more than once or twice. But when it works, boy does it do the job.
We had one of these grill cleaners before, not the same brand, and it pales in comparison to this big guy! Holy smokes, you could use this thing as a weapon! My husband was quite impressed with the heft and size. We haven't had an opportunity to use it yet as we just got our newest bbq and it's been raining. I'll edit the comments as soon as he has grilled up something delicious and we need to clean the grates.
Found this when I bought a new barbecue and have subsequently bought three to give away for Christmas. The men who have them and use them are really thrilled with the product. I don’t know any ladies who barbecue, not even me, so I can only say this review is from the people I’ve given it to and who use it on mt bbq.
This brush cleaned better than any bristle I have ever owned. I highly recommend this product!
This works pretty well - I wouldn't say I was blown away, but it is better than other brushes I have used. The water helps to steam off remaining food, but the grates won't look completely like new. The first time we used it, the hook on the handle came off, leading me to think that the brush may not be that well constructed. In addition, it is difficult to get the water into the small opening. It would be better if the opening were larger or if there were some kind of a funnel. Overall, it is a good product.
Easy to use! Love that is has a side to scrape the grill as well as scrub. It does get a little heavy with the water but the handle lets you grip it easily. And it cleans great!
I bought this brush for my husband who has enjoyed outdoor grilling for over 50 years. He watched the recommended video, used the brush, said it was the best he ever had, and liked it so much that I bought 2 more as gifts.
This is by far the BEST grill cleaner we have ever used! 1. The quality is better than could imagine. 2. The weight of this in itself – the craftmanship…the BEST I’ve ever seen. 3. The most efficient grill brush for cleaning.
I want to love this product 100% but I struggle to at time. First of all, while the product does what was intended, the water supplysometimes doesn't work as one would expect. For example, there will be times where the water is coming out quickly, and times when it almost seems clogged. I do like the product and the water supply it can hold, just not the overall tool.
I bought this on a whim and actually forgot about it until it arrived. We had issues with bristles in our food in the past and so I thought I would buy this for my husband to try. I am glad I did. It has been 2 weeks - not a day gone by that he hasn't made a comment about it. He says his Traeger has never been so clean, it is super easy to scrub the grill, he loves this scrubber, etc., etc. I am happy he is happy with it.
I've done a whole lot of grilling over the years and have worn out many grill brushes (and melted a few :( I bought a couple of these brushes for different grills. I waited a bit to write a review because I wanted to use them for a while. They have not disappointed! They clean the ceramic grate in my portable Weber grill perfectly, as well as both grates I have for my Big Green Egg.
This is the grill brush to end all grill brushes! I have used this several times now, and it really impresses. So much nicer than the typical trash bristle brush that I have used, worn-out way too quickly, and discarded. A funny thing happened this past week. My step-son came over to the house and was admiring our new built-in grill on the back patio. He opened it up and saw this grill brush. He picked it up, and although I can't type his exact words in this review, let's just say they were actually complimentary! He looked at me and then said "Hey, my birthday is next month, hint, hint!"
I have a smoker and grill with porcelain covered grates and was using a brass bristle grill brush to clean it. The biggest problem with the brass brush is that it easily became caked in soot and burnt food remnants and there is the very small risk of bristles breaking off and somehow ending up in your food. This Steam Brush is very sturdy in design and appears to be well made. I like it so far, but time will tell as we head back into the glorious grilling season. As for the brass bristle brush, it’s already in the refuse bin.