SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is my favorite essential oil. Really works. Arrived as expected.
Sent is very strong and can smell bad if too much is used
This is an amazing essential oil, so many uses.I’m glad I finally caved and bought it, yes the hype is real and legit it’s that great & I definitely will buy again.
Will purchase again.
I love this oil. It smells great to me. It's not as harsh and intense as peppermint.
The fragrance was not as strong as expected and the smell does not last long - even when using a diffuser.
Good! I am using this oil for headache , muscle pain or for relaxation. It smells great, it’s not too strong of a smell or overwhelming.
This oil makes me feel happy!! I love it!!! I rubber a drop on my wrists and chest.
I've used it for years to help with the cold and flu season. I wear a necklace that holds a disc with whatever essential oil I put on it.
My kids go to sleep to the smell of diffused oil. Great price!
The scent is very strong, so I am expecting it will not diminish quickly as some of my other oils have
Very nice scent and taste. I add one drop to a glass bottle of water. Very refreshing!
I use it often for times when I am run down or feel like I may be coming down with a cold but I also use it to give my house a good scent.
It was received in great condition. I love essential oils and look forward to using this one
I feel safer knowing this aroma formula is providing safety for my mom in the nursing home, and the staff loves the scent so they visit more with mom instead of hurrying out.
I use this Oil when it's Flu season. It really helps, and it's great. I highly recommend it!
The fragrance came quickly. I opened it and the fragrance was not as strong as others I have used. When used in my diffuser, it was not strong and the fragrance did not last long.
This is my all time favorite essential oil. It is my go to for any ailment. I always keep one in stock year round. I love the smell and love to diffuse it as well. Excellent products!
Great smell. A little goes a long way at filling a room with scent.
Love this, smells wonderful, very relaxing. Great product, great value.
This works great.. we love the smell. When we feel something is coming on, we put this on.
Great product. Fast shipping
Try to use this spearmint oil! I rub it on the outside of my throat and chest after my shower and it really opens me up. It's magic!
Love the scent for my diffuser at night. It helps me breathe and helps with allergies. I also add a few drops to a water spray bottle to keep insects from coming inside the house.
Really can't beat these oils. Quality is amazing for the price. I use a lot of oils. I make roller blends, diffuser blends, room sprays, cleaning products, bath blends and these oils have all been great!