SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Not completely "Smokeless", but greatly reduced. The Grill surface isn't as easy to clean as expected. But does the job.
I rarely write reviews but I am so excited that I found this grill. I bought one for a friend as well and she thanks me on a daily basis! It’s amazing, so easy to clean and it cooks perfectly. I’m grilling steak, seafood, veggies, you name it, and all to perfection!
It is GREAT. It does everything they claim. No smoke. Chicken, steak vegetables are are wonderful. Well worth the money
My husband loves it. He cooked hamburgers & tomatoes same time. I would recommend it to all. It does what they say!
Cooks good and fast but cleaning is not as easy. Storage is challenging but food comes off grease free.
I highly recommend this indoors grill if you want eat healthier food or you want lose weight. I tried it with all kind of meat and vegetables and every time the food come very delicious. No smoke, no fat but healthy variety of food. You can also use it with extension cord on the dining table and you have the restaurants style when you invite your friends on dinner or your family and every one enjoy grill his own food .
Bought this for my dad as he moved to an apt. So no BBQ allowed even on balcony. He loves it and still makes THE BEST STEAKS!!!
Got it in mail yesterday, fixed steaks on it tonight and was outstanding!!
The wife loves this product. Easy to use, easy to clean. I would give it 6 stars if possible.
Great price and product but not smokeless.
Great product. Cooks exactly as advertised. Absolutely smokeless, thanks!
Fun to use this grill indoors since I don't have an outdoor grill available. Easy cleanup although I haven't put it in the dishwasher. Very little smoke noted
Back side of the grill is not a non-stick surface, a little difficult to clean especially since you can't really soak it.
Absolutelly love it! I don't have grill and afraid of gas. This is nice if you're cooking for one!!! I bought the cooking "covers" so all I have to do is wash it. The grill stays clean.
Amazing, we've been using this a lot lately, made steak and shrimp shish kebab and they turned out amazing, highly recommend!
Not used it yet, look very high quality, fast shipping.
Grill does work well, as described, except it is not totally smoke-free. There was some smoke, but not a whole lot. Grill got hot enough. I cooked pork chops on it, and baby-back ribs. The taste and smell was wonderful! Just like if I had cooked them on an outside grill. I am very happy with this grill. And it was a great price as well!