SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So far so good! Makes a difference, fragrance lasts a long time and the interment spray adjustment is a bonus….a nice puff of fresh air every few minutes!
Everything's fine so far, but to me the scent does not stay long in the car.
This is better than I expected it to be. I had to read the instructions on this before I used it. But it works good, smells great. Love that it's wireless.
I loved it! Since I installed it, my car smells delicious and feels fresh. Its orange scent makes spending time in my car more enjoyable! I definitely recommend it
Although this is a car freshener I have been using it to keep the area of my home where my kitty litter boxes are smelling fresh. I think I'll use my own fragrance when this runs out.
Very easy instructions, fits very neatly out of the way. Only downfall is it should come with more of a variety of fragrances without paying more money
This is the best product ever for my car. I’ve tried plenty of other products and this one by far is the best I do not regret my purchase and I will definitely keep buying oils for my air freshener
Great product! Long battery life. Struggled at first before I realized the reservoir required more liquid scent. Ended up pouring all of the contents in the reservoir and it worked great. Very fragrant. Look forward to additional scents.
I smoke in my car. (Gross I Know). I got tired of the vent fresheners that start out overwhelmingly strong, then peter out to nothing. So I took a chance and got this. I am very satisfied! The scent is pleasant without being too strong. My car doesn’t smell like smoke. I highly recommend it!
I upgraded from my old car vent air fresheners and I am NEVER going back! This is amazing, it has a very sleek, high class look.The oils smell great and the scent lasts long but isn't overpowering like some car fresheners. It is just enough to make my car smell nice and fresh (even on dirty days). So far I have not had to recharge it and I have been using it for about a week.