SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The set is awesome! Seems like good quality. Use it every evening while watching TV, quite a relaxing and meditative activity. Love love love
The roller really improves my look, and it’s really good for my skin tone, but I am not impressed with the gua sha stone.
Exactly as described, I`m very satisfied. The roller is beautifully made, rolls very smoothly and the stone looks like it's super high quality.
I like it, worth the money! Use it twice a day for darkness under eyes and puffiness.
I read a lot of reviews and instructions before purchase and wasn’t disappointed. My skin feels and looks better. The roller and the stone are easy to wash and to dry. It’s a perfect gift idea.
Start to use it every day and I actually see the difference! I feel refreshed and it seems that the roller makes me look younger. If you are on the fence, I would say buy it!
Firstly, I was disappointed when I opened the package and saw no gua sha stone but fortunately until further inspection I noticed it peeking behind the other roller. Nevertheless, the box the set comes in and the products themselves are very elegant looking.
This is a good set and it comes in a nice package. It seems to me that my face is less puffy now. I’m glad that these tools became a perfect addition to an at-home spa treatment day.
I'm glad I bought this set! All came in good condition. I use the roller 2 or 3 times a day and it makes a great massage to my face skin. Super simple in use. It can be a nice gift for anyone too.
Works as expected. Feels great on my skin and in my opinion the roller helps with circulation. It’s become part of my daily skincare routine and I love it. Think I’ll buy this set again for gifts.
The roller is well made and looks nice. I notice that my skin is getting better and looks healthier, it proves that the roller really works! I want to buy more for family members.