SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Needed a decent size bag for the motorcycle and this is it. There is nothing I don't like about it. I'll buy it again if needed.
Nice little bag with enough room to put a pack of smokes and an extra pair of glasses and gloves. Just the size I need from Mickey mouse stuff I don't have to have in my pockets
Works great, used on 2015 wide glide. Used zip ties for a little extra security but the leather straps fit just fine as well. Have had zero complaints and I like the clips that it comes with.
Easy install, looks cheap. I’ve been using it to hold trash instead of tools, I don’t want it falling apart and me losing stuff…
There's little water resistance; however, a zip lock plastic bag inside will keep registration and insurance documents dry. The one with the buckles is hard to open compared to the ones with plastic clips. Well worth the price.
Fits nicely on the sissy bar of my sportster. Caught in a wicked rain storm and everything in there stayed dry. Quality seems good and the clasps are strong. Nice for holding my wallet and cell phone so I don't have to sit on them
They look classic. I purchased 2 for my harley citycoco E scooter; one for the front tire and one for under the seat. And they look amazing, a lot of room. If you buy one you will definitely be buying a second, if you room on your bike they just look so damn good
This bag was easy to install and it's made well. Just know the material behaves more like plastic than leather so there is no "give" to it, and even if there were, the clips would prevent you from closing it. The buckles are strictly for show. If you don't need the flexibility of real leather and buckles this bag is a good deal - it's inexpensive and looks good. I recommend it as a bargain fork bag.
This tool bag is mounted on my sissy bar and I refer to it as my trunk lol, it looks great and it is pretty rigid so far. It holds pliers crescent wrench electric tape a screwdriver with pack of spare turn signal bulbs, zip ties a multi tool and it can hold my phone and gloves all at once. If I take the multi tool and gloves to wear I can squeeze in a 24 ounce beer too:)
I mounted mine on the front forks of my 2010 Softail Heritage Classic and strapped it to the forks and ran the buckles to open and close it through the little cross member under the headlight. This keeps it off the fender and really easy to access. I could have also put it on the back of my rear luggage rack but I need that spot for larger luggage.
I wanted something small and not so clunky like full saddlebags. They’re large enough to hold a water bottle and more, and look slim on my bike. You can attach these anywhere and you can’t beat the price. The straps are a little flimsy but you can use zip ties easily enough. Would buy again if something should happen to these.
Awesome saddlebag. Enough room to fit most of my stuff (electronics, documents, wallet and cameras) and a great price too. It looks very good on my motorcycle. I’m not sure how it does with rain but I assume it isn’t fully protected since it has a big opening space even when closed, but for me it is no big deal. Overall great product if you just want some room to put things away while riding and don’t want to spend hundreds of dollars for that. You won’t regret it!