SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This case is good for the price.
Bought it as a gift for my daughter and she absolutely loved it! Very nice color and lots of room. Recommend.
There is nothing wrong with this makeup case! It looks exactly like the picture shows. Highly recommend!
I love this case but I thought it'd fit more.
It’s hard to fit my big brushes and beauty products into this. However, it seems long lasting and well made. I like the color.
This makeup organizer is very well made and absolutely cute! Perfect size for regular use as well as for travel, fits a lot of cosmetic stuff and I absolutely love brush holders! Great product!
I love it! This case seems very strong, lots of room. Perfect for my makeup. A good amount of slots allows to arrange my brushes perfectly that helps to simplify my life and I’m always ready to grab it and go.
Bought this bag for holding my makeup and I’m definitely satisfied with it. My product is a light pink makeup organizer with a gold sturdy zipper and a handle. Easy to use. No smell. I’ll get one more for my daughter!
SUPER! I’m happy to add this pretty cosmetic bag to my collection. The bag is even better than I expected – cute design, sturdy zipper, super functional. Despite being light color it doesn’t get dirty easily even if it does - it’s very easy to wipe off. Definitely would recommend especially for the price!
I was a little anxious about the bag quality but it’s by far the best makeup bag I've ever used! It’s great quality, perfect size for regular use as well as for travelling. Beautiful pink color and durable material. It perfectly fits all my girl stuff and has convenient slots for brushes. It’s worth the money. I definitely recommend it.
Excellent product at a very reasonable price. The bag is nice light pink color and pretty sturdy zippers. No unpleasant odor. I don’t use it for travelling but for everyday makeup and this bag can fit all my makeup essentials like lipsticks, brushes, mascara, eyeshadows, foundations, etc. If you are looking for a new high quality makeup bag – this is for sure the product for you. Recommend!