SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This feeder works very well and is very attractive.
This product is very sturdy and extremely easy to refill.
This isn't large. But it will be the prettiest feeder you own. I'm very happy with it, easy to load.
Looks good, easy to load and food stays dry in the rain.
The birds love this feeder! Big enough to fit many birds at one time. Great purchase!
Even though this is a small feeder, it is a nice color and material. It is very attractive, and should last a long time. Only drawback is that it is small.
Love this bird feeder. Beautiful design.
This bird feeder is very pretty, plus holds a lot of seed. Very Happy with this purchase.
I got this bird feeder for a Christmas gift for my husband-He loves it-It’s very nice looking and the birdies seem to 😍 love it!
Without sounding dismissive.... It's a hanging bird feeder. The birds love it and it stays clean and dry... so it's awesome.
It’s a very nice looking bird feeder with a simple design. More sturdy than some plastic or cheaper made feeders I have owned in the past. I expect it to last longer. I haven’t had to clean it yet so I'm not sure how easy that will be.
Easy to see from a distance when it's empty. The birds seem to like it, they empty it every morning after I fill it up!! So it's easy to add seed, just lift the top and pour in the seeds. Very attractive feeder, should last without falling apart like my last one did.
Great bird feeder. It has wide holes for feed, to hold loose feed and give birds a place to stop. Materials felt great. I highly recommend it!
This bird feeder is amazing. It looks great, just like the photo. I have not had any issues with its installation. This thing is STURDY! I’m very happy with this product. Highly recommend it!
Really well made, the finish is nice & I love the style. Because of the way the reservoir curves at the top I was somewhat worried when ordering that filling it might be a pain but it's very easy & I like that I can just lift the top and fill it while it’s hanging. Recommend it!