SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Use this in my car. One jar at a time and love the light scent every time I get into the car.
I use these in my apartment, in my car and on my boat. They seem to eliminate musty odors well.
The shape, the design, the color, the scent - all VERY good!!! I really can’t think of a better air freshener for cars (and I’ve used many). Just a great purchase, love it!
It’s so cute!!! The color is exactly like in the pictures, very gentle pastel blue. The smell is also great, PLUS it absorbs some unpleasant smells from the car, amazing!!
It does have a very nice minty smell, makes it feel really fresh in the car, but we weren’t that satisfied with the distributing part. The smell only reaches the front part of the car. But find a solution though. If you put it close to the vent, the scent will reach the back too. Or you could just use two at the time, idk.
Great stuff. Yes, have used it before. It is in every bathroom, bedroom, closet. laundry room, a/c closet and my car as well. Thinking about putting one in my garage. And they last for a long time. Contemplated tying one around my neck, but restrained myself LOL That might have been overkill
Love this stuff!! I've purchased it a few times now and will as long as they are available. I have one in each of our vehicles at all times. I'm very particular when it comes to smells, and I have a very sensitive sense of smell. These work perfectly for keeping my car smelling fresh. They really do eliminate all types of odors (I was skeptical at first) and also have their own very pleasant minty smell. Can't go wrong with these!
I really like this product, it’s a bit different from regular air fresheners but in a good way. It has this gel balm in it that gives off a nice scent, so I believe it will last longer. Overall, very satisfied with the purchase.