SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My room smells great and no noise, easy to use, love this product
Looks nice and works great! The app was a little confusing because it said to look for a humidifier rather than this product. But once I did that the app works fine.
Pour water in and turn on. Instant cool steam. Quiet. Narrow lighted strip around the product changes colors. Not medical looking like so many on the market.
I bought this humidifier to find out about them. Because it holds 400ml of water it lasts all day/night, and it really does a good job, it scented three large rooms about 1200 sq ft.
Very easy to use . The scent flows throughout my home I have one in the front and one in the rear of my home and considering getting a third for my bedroom ...its long lasting and I highly recommend
After reading several reviews for the similar humidifier mentioning not being able to connect it to WiFi and smart home devices I was hesitant to make this purchase. BUT, I risked it and sure enough was able to, after 3 or so failed attempts, connect it to WiFi and my GoogleHome. I noticed a huge difference in my breathing the first night and haven’t stopped using it since. I wanna buy all my friends and family this thing!
So far I love it! The wifi was simple to sync. It has a beautiful sleek look. The power of mist is great and has barely any sound. A little water drip sound here and there but it’s nice. Glad I purchased it!
I got this for a gift for my wife- she loved it. Works well, set up quickly and looks good. I recommend this. Make sure you also order 100% pure (preferably) organic essential oils. You will be breathing it in so you don't want to be breathing in crap.
Love that it connects with my google home system. Beautiful and not too big. At night it can be slightly noisy with water bubbles, probably because it has a bigger base than my last diffuser. The app is awesome letting u tweak the settings. I like that I can ask google to turn on/off.
I have two cats and two dogs. One of said dogs is a large active devil husky that we adore. My house smells like a dog on the daily. UNTIL I got this humidifier and some fall essential oils. This humidifier is a game change. It went from dog hugs in the nostril, to the lovely fall scent of my choice. PLUS humidifier y’all. Bye to seasonal allergies, hello good smells and clear sinuses. I’m buying one for EVERY room is this frickin pet haven house. Whoever invented this is a god. Sincerely, Pet loving family