SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product! Protects my shirts from being ruined by my seat belt.
Great product! Well made and quality is there! I ordered another pair for the backseats!
Nice and sturdy, looks really nice and professional. The ones we had before were flimsy and turned soft.
Literally I had a seat belt sore digging into my neck when I was driving so much or long distances. Keeps you safe and comfortable.
I like these pads. They do slide, but that's no big deal. They are very comfortable. Soft. I like them a lot.
I like these (it's a 2 pack). They are lower profile than others I have bought in the past. They are so soft! This is def going to save my neck on long trips. (5'2" driver)
Has a nice soft feel. The quilting makes it look nice. I'm short so the seat belt always digs in my neck. This helps a lot to make the seat belt more comfortable for me to wear.
I bought these for my wife's Mustang. The seat belt reel is rather low for my height so these distribute the weight of the belt nicely. She loves them too because they are super comfy and soft.
I like these covers a lot. They are soft and do the trick. I don’t care for the “lamb wool” type because they rub my neck & make me hot. Got some for my mother-in-law. She liked them.
I am using one for my DSLR camera strap. The original neck pad was getting worn and pulling hair on the neck so I covered it with this pad. It works well because I can adjust closure with the hook and loop closure system.
This does exactly what I wanted....keeps the seat belt from rubbing my neck/collarbone the wrong way and keeps my makeup from getting on the seatbelt. Comfortable and soft. Sliding it down the seatbelt when you unbuckle is a bit of a pain at first but that becomes a habit.
Arrived quickly. Seems to be made well and easy to install. Material is soft and stays in place with the Velcro. Well worth the money-price affordable. Only drawback would be having to manually retract the seatbelt after releasing it due to the pad keeping it from retracting on its own. Overall though a great product.
I am using these covers for my office chair at work. The arms on the chair were ragged and snagging my clothes so these covers are the perfect answer to the problem. They are plush and nice looking fabric. I love them! They are much nicer than I anticipated. I can see them being a comfortable and attractive choice for their intended use.
Shipment arrived promptly and was well packaged. Pads seemed to be well made. Installation was straight forward. Pads are very comfortable. The only issue, which is probably personal, is that the pads interfere with the automatic seat belt retraction. The driver/passenger has to remember and manually move the pad down the belt towards the end of the buckle or the belt hangs when the top reaches the pillar mount. This hang means the un-retracted belt is left hanging out the door. Continued use will probably make this maneuver automatic but starting out it's a pain.
I commute every day and used to dread it so much because the seatbelt was digging into my neck. These strap covers are so comfy and soft that now I enjoy my driving time more than I EVER used to. The only cons, they do tend to slip down from time to time, and I have to thread the seat belt back in when I get out, otherwise it will hang and get stuck on the cover. Totally worth the extra 10 seconds and occasional adjustments.