SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've received these cell phone holders and used them for my 2 cars. It has worked awesome and I love it in all aspects.
This is an awesome mount! Very secure on my dash, and holds my phone securely. It moves anyway you want it and it's just very smartly made. Super happy with this product!
I purchased this for a friend of mine, after having purchased one for myself a month or so prior. To date, my mount works as it should. Hers, on the other hand, didn’t fit her phone unfortunately.
I've had a couple of these types of mounts, this one is durable and very adaptable to different configurations. The quality is great, easy to use, and very convenient to drive.
This product has met my expectations. Item is consistent with its description. It appears sturdy. We have attached it to the dashboard and it is remaining firmly attached even with a heavy phone and case. There was no special cleaning or adhesive involved, the suction device so far has held well. It easily adjusts to hold phones of different sizes.
Purchased as a gift for my wife's car with hopes it would hold her iPhone securely and allow it to be positioned at or near eye level instead of down between the front seats like the holder she had hoped to receive for Christmas. She's really happy with this holder. She's currently using the air vent attachment which is proving to be strong and stable. She’s in love with it.
The car mount is an exceptional and necessary car accessory for your cell phone. The quality of this car mount is beyond amazing. All parts of the mount are made of very fine And high quality material. The structure of the mount is extremely sturdy, the dash sticky pad is very strong and sticky but also still easily removable. The value And quality for this car mount surpassed my expectations! It’s very important for me due to the fact I drive Uber sometimes! It’s way better than any other mount I’ve experienced. The ease of use for the mount is great as well for anyone(very user friendly).