SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The glass cleaner is really nice. Light scent and a great cleaner. Streak free glass!
I like it for mirrors, but on my windows it left a cloudy film. I think I just prefer vinegar and water on my windows. I've used the glass cleaner for light other surface cleaning, so it won't go to waste, but I probably won't do my windows again.
The glass cleaner did a great job of getting my children's sticky handprints off my glass door! Love the environmental consciousness.
This cleaner is effective, smells wonderful, and is natural. I’m so glad it doesn't have thyme in it, as I am sensitive to thyme.
I'm really happy with this product. It works as well as any other cleaner that I've used but the scent is pleasant and I don't get overwhelmed by chemical fumes.
I LOVE these product! I saw a review and thought I'd give it a try and OMG am I glad I did. It not only does the work great, it smells amazing!!! No chemical smell AT ALL. LOVE IT!
Love this glass cleaner ! It makes everything shine ! I’ve ordered it multiple times and will continue to !
Product worked great, really helps cut down on products we need to have since its is concentrated
Works well. Did seem to leave less streaks. I bought because I had some wiper marks on the windshield. It did not remove these marks, but did a decent job cleaning the glass.
The glass cleaner has been amazing to use on my windows and mirrors. I don't have to put much effort into cleaning the handprints off the mirror or the dogs nose and slobber off my patio door. Smells great.
I recently purchased the glass cleaner. I DEEP CLEANED over the weekend and I was shocked at how well it worked. I used the glass cleaner in half bath. The glass cleaner was 100% streak free! All in all, I love it!
Product is exactly as shown. The spray bottle is great quality and sprays very evenly. It arrived even quicker than expected which was nice. Great glass cleaner and smells great too. Prefer this product over any window cleaner on the market. I will definitely purchase again.
I have been using the product for over a month now to replace another cleaner and I like it. The scent is not overpowering. It does a good job cleaning up grease and food messes. I like to use natural cleaners, especially in the kitchen. I’m please with my purchase.
Smells and works amazing! Out of all other natural window cleaners I have used this one works amazing. Of course if your window or mirror is super dirty you will need to go over it a second time but that’s because otherwise you’ll just be spreading stuff around. I personally spray a dirty window really good, scrub with a microfiber to remove all dirt and dog drool and mud then spray the window again lightly and wipe with another microfiber.