SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bought for my grandson and he loves it. Remote control works well. Easy to install and looks great at night
I bought the basketball hoop lights because I want my kids find the fun of outdoor activities instead of playing video games at home. My husband just spent several minutes to complete the installation. At night kids were fascinated by the cool light effects, then they could not help to join the game. My family have new fun outdoor activity at night after we bought the lights.
Great basketball hoop light. Bought this for my teenage son, though it would be funny/fun. He loved it. it is durable! Its great, he plays at night everyday
My son is crazy about basketball playing. So I bought this basketball hoop lights as his birthday gift. He loved the light so much and he said this is the best gift he had received. It is so easy to install, he spent just 5 minutes to finish. The lights are also very bright even in the day. With this basketball hoop lights, my son started to play basketball with his friends at night. Now with the summer coming, he can not bear the hot weather playing basketball in the day, but after sunset, when it becomes cool at dusk he can play basketball with the help of this cool basketball hoop lights.
I purchased this led light to play with my third grade class, and I could not be more thrilled. The product arrived on time and as described. The kids are sure to love playing basketball in our gym with this awesome LED basketball light! I liked how easy it was to be set up! I finished the installation within 5 minutes. According the use manual, I put 3 AA batteries into the battery box before I stick it on the basketball frame, and then turn it on, when I score, the light light up automatically, so cool! It's super bright and we can play game at night! I am completely satisfied with this purchase!