SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Оutstanding toy for a variety of ages
Thank you very much, received intact! Everything is perfect, satisfied at 100%!
My order was very well packed. It looks very nice.
amazing , thank you!
Smaller than expected. Larger size might be more appealing.
such an amazing product! my 1yr old loves it and put all shapes in the proper section.
Everything is alright. Thank you
JUST PERFECT!!! Thanks!!
after a long search i am sure that the best price for is offered right here. the price is fair for the quality.
first class item and service!
I think it is a good price for Balance Boat Shapes and Colors. happy with the service!
Very cool product. 10 out 10!!
Gift for my nieces son. Love the wood made product and the colors. Thank you.
totally fine
arrived in perfect condition and the package arrived fast, plus very well wrapped 10/10 very good the seller and the product. Super recommended.
gave Balance Boat Shapes and Colors as a present to my colleague. instant happines!
now i know where can i buy for the best price and be sure in its quality. thanks to the store owner!
My toddler is a huge fan of this BB.
there's no reason to compare Balance Boat Shapes and Colors with anything else, i'm genuinely happy with the purchase
This is a great little toy that is well made and keeps the attention of a toddler while at the same time teaching shapes and colors. It is a great little puzzle for little fingers and is easily put together ~ it holds the attention because of the cute shapes and colors. This is a well packaged product and would make a great gift for a small child and is filled with many opportunities to learn shapes, colors.I would recommend this cute puzzle if you are looking for a great product that is very well made and fun for a child to play with.
loved the quality and packing of
awesome for its price bracket
absolutely true to the picture. my sibling is happier than ever :-)
looks damn cool!! LOVE IT! thanks to store!
This is a great small puzzle/shape sorter. It would be good to go in an "on the go bag" because of it's size. The shapes would be a choking hazard for smaller kiddos but they are perfect for my 21 month old to manipulate. This is still a little difficult for him which means it's good fine motor practice. We use it to help learn shapes and colors. The pieces have the color printed on one side and the shape of the other. Not sure that will be helpful for the little one since by the time he's reading he'll have outgrown this but it does remind me to say the names which helps him learn. Love that it comes with a storage box. I like that it's stained instead of painted so I don't have to worry about paint chipping. Great little toy!