SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My almost 3 year old son loves this game! And it's even fun for us adults to play, too. Smaller than I imagined but not too small. Perfect little game for many ages, definitely giftable.
My grandson is only 3 but he loves stacking things. I thought they were magnet but they were not so it’s a little tough when he stacks them up & the fall down, he gets a little angry!
He might be a little old for it but he still had a good time trying to get all the animals to balance on it. It was a bit of a challenge for him. This would be a great product for 1-6 year olds but probably should be geared toward toddlers as my 5 year old lost interest pretty quickly. Still a solid product though.
Very nicely packaged. All the pieces were in excellent condition, nice solid wood. Adorable little toy that my 2 year old loves. He's very into farm animals so when he's not trying to stack them he's carrying them around making the animal sounds. Great for their imagination and hand eye coordination. Great price, worth the money!
I let my son pick this from a list of toys I thought his sister would like so he could give her something for Christmas. I wasn't sure how much they would enjoy it, but it had animals and a barn, so he was naturally drawn to it. When she opened it up it was an instant hit. The pieces are a good weight and have a nice finish. Both my kids love stacking the animals together, but my daughter insists that the sheep and cat have to go on first. I love that is hard to get all the animals on without them falling, but it's easy to get the first few on. It makes it fun to play, with enough turns before it falls, but you're not bored because you'll hardly ever get them all on there. It's hard to do even as an adult. I'm really glad we got this, it's certainly going to be a favorite for a long time.