SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love this! This is going to be perfect for our grandson. I bought it as a safety precaution when he visits. Instead of putting him on a regular bed and circling him with pillows we can just put this on the bed and put him securely inside.
I cannot possibly say enough about how amazing this little invention is. I am a new mom who is exclusively breastfeeding and this has made all the difference for me. We put it on the bed so it is easy to just pick baby up in the middle of the night for feedings. We also take it with us when we are visiting family. During the day we use it when we are chilling downstairs too. It is so lightweight and portable. This will definitely be my go to gift at babyshowers!!
I was looking for a comfortable and easy to carry bed style to travel with. I love that idea that she have the same place to sleep no matter where we go and the most important is that don’t need to worry about here rolling off The bed. Definitely recommended the best solution I found for traveling with baby’s!!
We used this while traveling internationally! It's super convenient, especially as it folds up so compact. Our baby slept in it in airport lounges and wherever we stayed. Since our baby doesn't sleep in her stroller, this was great for us.
I gave it as a gift to a new Mom and she lives it - not having to take a million bags with her everywhere she goes. Bed, diapers, wipes, bottles, even a change of clothes can all fit in one bag...
Took this on a trip when baby was 3 mo, worked great as a bed and then could carry it like a backpack down to the pool/beach to keep baby safe and comfy.
Just got this for my newest granddaughter and we love it! It was super easy to set up and my daughter can move it from room to room. I am excited because she can also easily fold it up and bring it over to my house for naptime instead of setting up a pillow fort for her newborn.
I bought this for my son and his wife for the new baby. They love it, they use it in the living room during the day, also they take it with them every place they go. It is great to have a bed for the little one anyplace they happen to be.
I can bring it anywhere and my baby feels like she's home, but I want more colors
I really wanted to keep this but my baby is long and 5 months old. We got this for traveling but he could not stretch his legs. It would have been perfect if we had bought this earlier on. I would definitely recommend to buy for newborn to 6 mo.
The only reason I’m giving it 4 stars is because no instructions. It didn’t take long to figure it out but instructions to ensure nothing Is accidentally broken or put in place wrong, would’ve been great
awesome for vacation or sitter with limited space!
Very cute look. It is very comfortable item for me, because we often stays for night in grandma's house and baby can sleep next to me on bed.
It is a nice bag, but I is so huge. I didn't expect it at all.
I absolutely love this product for traveling! We took it all over Europe with us and it was perfect for co sleeping in hotels and also for poolside naps and anywhere else you can bring the babe with you :) very happy with my purchase !
We've used this many times for a safe infant sleep station in our RV bed and also in a hotel or condo while on vacation. We position this between my husband and I on the bed and our son sleeps just fine.
Lots of space. Love the changing table/ bed. Does need much set up. Only problem i have is closings it. Need a faster/ easier way
Very portable and lightweight to take all around the house. I liked being able to bring it anywhere and having a fairly safe place to lay my newborn.
This was perfect for my grand daughter to sleep in at the beach. She would play with the balls until she'd fall asleep.
This is perfect for my newborn baby and extremely useful. It is also very portable and lightweight to take baby in and out and travel too.