SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My Dog absolutely loved this. I say loved because it only lasted about 3 weeks before he destroyed it lol..he played with it non stop.
Really easy to put together, great fun to watch and enjoy
It’s great but my dogs are scared haha. Slowly getting there.
Our Boxer pup LOVES this drinking fountain. Easy to use! They learn pretty quickly how to operate it. No more changing dirty water bowls. We love it.
Dogs love it!!!! Took about 2 minutes to show them how to use it.
Product met my expectations. Cool design, good quality, fast delivery. Thanks to the seller!
This product is great for fresh outdoor water for my dog. It does take some training for her to activate it herself. I love that she has fresh water when she needs it.
Great product, easy to assemble. Sturdy enough for an energetic GSD!
Easy to install, easy to use by my pups. Fresh water whenever they want it! Love it!
My German Shepherd Kane loves this. With me training him on how to do it l just kept telling him to hit it and it didn't even take a day.
I was hesitant to purchase something I could make. This is a solid product. I have two German Shepherds they have pounced on this thing over and over again. Tough product and hours of enjoyment. Great way to cool the dogs off or use as a backyard drinking water source.
Best purchase ever. If your on the fence it is totally worth it. Both the kids and dog love it. The girls wash there hands and fill up the water jugs with this wash there feet before the pool, and the dog is pretty much non stop he loves water and has worn off the paint in a week.
No more than 5 minutes, my dog figured it out and can’t stop playing with it. Sturdy product made of metal. I have to say the seller’s product description and comments on reviews are quite accurate. Durable hose, standard USA fittings, connectors are made of brass or steel, well threaded, and include gasket. Honest seller.
The product is incredible. It completely occupies my young labrador retriever for long periods of time. When we let her outside, she bolts to it, and plays and plays and plays. It took her about 5 seconds to figure out how to use it. I have no clue how long this will last - it is getting a lot of heavy duty use. But it seems just fine right now...
It got scratched up immediately by my dog's nails so it is starting to rust but I think this will last much longer than the cheaper plastic ones with my dog. Fun and handy when it's extra hot and the dog needs extra water.
My 9mo old lab loves this! However she managed to break the spring in the first hour by picking it up and moving it around the yard. Tried creative engineering, but... I'm still trying to make it last. She loves playing with it for short periods till she finds a way to break my fixes.
This is the best thing I've bought for my boys in a very long time! One of them caught on after about 10 min. The other one loves drinking and making his bro do all the work! It comes out not too hard and not too soft. Very well made and seems to be very durable. This is going to be much needed this summer!
I have a 5-1/2 yr old 90 pound German Shepherd and it took him about 15 mins to get the whole concept. Now its a self play toy, drinking fountain. Only issue is we needed to purchase materials to help deter him from flipping it over. We used hooks / stakes to the grass, but It still will require more to make it so he can actually use it on his own. We plan on attaching it to a 4 x 4 piece of plywood so it won't flip over. All and all, after 4 days of use, so far so good.