SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I expected a little more out of this product. I have a sedan and as the driver I get infused but not the kids in the back seat.
Love that this does not require water. It is perfect! And even came with extra pads, something I didn't realize. Not too strong and not too weak. Thanks!
Lights Up pretty but not sure it actually does anything. Fairly sure if I put essential oil on anything and put it in the car it would smell good. Only seems to keep the smell for a day.
I have always hated artificial scents. They give me a headache. I use essential oils for everything in my life so i love that I can now utilize them in my car!
I sent this as a gift. The recipient said she loved it and it was easy to use. I think I'll be purchasing one soon for my car.
The items came fast and packaged well. This is such a great item for a gift for people who love their essential oils
It works as advertised and disperses the scents well, but doesn't appear to shut off by itself. It drained my battery when left plugged in. The construction of the device itself seems solid enough, but not as expected.
Thanks for this wonderful device! I feel good about replacing synthetic (and possibly harmful) car fresheners with essential oils... particularly during long drives.
It works and does what it says it does. It does not put off a strong scent. I use it with my essential oils to relax in the car but not as a car deodorizer/ air freshener.
Plug this into the “cigarette “ lighter. Put some drops on the pad. Nice fragrance comes out.
I love being able to determine what scent I smell in my car. I can use any essential oil I like - whatever I am in the mood for. The scent lasts a long time and is subtle, not overwhelming. I use an oil called "Joy" and I feel uplifted every time I get in my car. I have given many as gifts, too! I even love the blue light it emits.
I got this diffuser and agree that the top doesn't stay on very well. More importantly, I learned the hard way not to leave it in my "cigarette lighter" all the time because, after a long weekend, I got in the car and it didn't start....the thing had slowly but surely drained my battery. I now take it out before I get out of the car.
This little air diffuser is great to have in your car. It beats having a regular car air freshener. I add scents that go with the season and it diffuses great. Very happy with the quality and price and how simple it is to use.
If you're a fan of essential oils and diffusing you should get this, taking your favorite oil with you in the car helps the drive to and from work or when you're about the town.
This little air diffuser is great to have in your car. It beats having a regular car air freshener.
Scent is fainter than I'd like, but I've gotten compliments on how my car smells. I suppose I could just increase the number of oil drops to intensify the scent.I feel good about replacing synthetic (and possibly harmful) car fresheners with essential oils... particularly during long drives.
Works perfectly! only concern is the cotton piece on the inside that soaks up the water makes me not want to mix scents because i’m afraid they will leave residue and smell weird
I like this product...it goes with me and is used for every car ride, short or long. I have a 15 minute drive to work however, it's a stressful one at that. It's easy to use, it has a great design and I would certainly recommend it to anyone interested in extending their essential oil use to their vehicles.
I like it! Was a gift and seems to work well. Makes car smell fresh and clean.Thanks
Love this product! Needs to be refreshed at least once a week, but my car smells so good!
I was issued a company car in which the previous driver was a HEAVY smoker and I wanted to die driving it. I used this diffuser and some essential Oil and almost within a few days the smoke smell was gone. After about two weeks the smell was gone for the most part.
This car diffuser is amazing! It's such a pleasure to carry your favorite oils to your car for a delightful journey while running errands, road trips or for just taking it easy when traffic is crazy. I just plug it to my power slot and a blue light comes on to let me know it started working. Yes, the light does stay on but it's not a big deal, I find it pretty cool tho. It's a nice design and it's WAY better than "car fresheners" that just last for 3 days and don't do any good to your health. It comes with 3 felt pads for you to add the essential oils of your choice!. It's a good price for a product that you won't have to replace every week. Oh, the scent lasts for about 5 days then just re-apply more oil drops.
I've had my diffuser for several months and it still works great! I only use a few drops of essential oil on each pad. It's subtle but definitely effective -- and that's coming from someone who transports produce, recycling, and ranch animals (pups, sheep, goats) in her car. I plan to purchase more for friends!
I am in LOVE with this! If you are looking for an oil diffuser for your car - just stop and order this one. It arrived so quickly, is bigger than i expected (this is a good thing), suuuuper easy to set up and use, and works perfectly! The stream is strong and the smell is perfect.
After reading the other reviews I decided I would write one....I love the design ...simple and clean...the lid does come off very easily and the smell seemed to work, although faint, Just like any diffuser you have to add oils regularly ...people get into my car and always comment how good it smells and what is that...I am ordering 2 more (gifts) for friends that loved it. Yes, the top comes off but make sure you turn the lid so it screws in a bit. I load mine up with oils and it lasts for a number of days. Short or long trips don't matter. My car smells great ! I use a scent that is rather strong so there is always a scent in my car. After I bought my first one, I tried a couple of others ...I love how sleek this one is so I am ordering more!