SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
4 year old grandson loved it. Needed a little help the first time but then could do it easily. Love the atudy colorful pieces.
Purchased for a holiday charity donation. Very sturdy and durable, but had to laugh at some of the animal choices. Nobody in my office could guess if F was a fish or fox and the duck as the "N for nightingale" was a hoot.
This is a great puzzle for kids! Its difficult to do but the wooden pieces which are different animals are fun to play with individually and in themselves are a fun way to learn about animals from A to Z. Putting the puzzle together isn't easy but a picture of the puzzle comes with it & that helps putting the pieces together.
Cute colors. Adorable animal shapes.
This puzzle is very cute and very well made. I bought it for my 3yo granddaughter, who loves puzzles. When I gave it to her, she didn't like it as much as the traditional square type, but I jumped the gun a little. She just started pre-school! But she can still play with the animals, name them, and say what they "say." And I think she will grow into it and like the challenge of the different format when she does.
My 2 year old perfected this by 25 months.Bought him it for his 2 year birthday because he loves puzzles. Keeps him busy. He'll complete this over and over 5 times before bed. Keeps him occupied for me to get dishes done. Sturdy. Great quality.
My toddler loves this puzzle! The pieces are brightly colored an letters are easy to read. They seem durable as well as the tray they sit in. My only complaint is that for N they used a nightengail. Most children would have no idea what that is so I feel it would be better if they used a narwhal instead. Over all this is a great puzzle for toddlers and preschoolers
Very high quality puzzle. It’s big (almost the length of my arm) and the pieces are smooth wood (no splintering). They’re sturdy and big enough that they can be played with individually almost like small blocks. I will say that it’s not obvious how they fit together. My 4 year old cant do this by himself. And there’s no picture printed on the tray so SAVE the packaging!
Adorable puzzle for kids and the adults here had to try it too. It was a little challenging, but we figured out you pick capital letters or lowercase letters on the animals. They have capital letters on 1 side and lowercase on the other. They fit together with all capitals or all lowercase. Each animal piece varies in size. There are a few animals that were so small we had to put aside so our little doesn't eat them. Most are not a choking hazard. Our toddler likes to hold each animal and make the noise the animal makes. Right now she prefers to take the puzzle apart after we put it together to put it away. We find animals from this puzzle in random places, like a dolphin in the cupboard or an elephant in the pantry. It arrived on time in a tall skinny box with ample cushioning.