We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love these. Bought them for my car and they soak up sweating and leaks from any drinks.
Very nice. A bit too small for my cup holder but either way it’s a nice pop of design for my car.
I got these to go in my car cupholders to be able to clean my car easier. They work perfectly!
The color is vibrant and it works exactly as advertised. If you lost your cup holder inserts, like I did, this is a perfect replacement that adds style to your car!
Love them! They don't fit perfectly and leave a bit of a gap in the cup holder spaces, but they're still handy and work well!
Great product. Fits perfectly so I can put my drink in my cup holder and the coaster absorbs any of the condensation from the cup or can. Thanks!!! :-)
These items arrived super fast and they fit perfectly in the Subaru Outback cup holders. I have already seen them absorb coffee dribble and I just took the coaster out and washed and dried it.
I got these for my Chevy Malibu and they fit perfectly inside the cup holder spots! The product arrived on time, in perfect condition. The price was fair as well! Would definitely recommend
They are great. They look exactly like the photos. Fit great in my 2019 Rav4 cup holders. They absorb the sweat from cool bottles, or cups. I don't believe they are meant to absorb spills so if you get anything sugary on them I would guess they would be ruined. Overall I really like them.
I like these coasters a lot, they look how they should in the photo. I recommend measuring the space in your cupholder first. I didn't, and the coasters are a little small in my Scion Tc . I am still happy with their appearance and functionality.
I purchased these for my car, and have been using them for several months now, and I can’t complain. They fit perfectly, And they’re a great way to eliminate the need to clean the inside of your car’s cup holders if you have minor spills. The print also looks great and gives a nice touch to the car’s interior.