SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This pillow is very compact and easy to inflate. It is not one of the small tiny valves you have to bite to get it to inflate and deflate, it is a huge valve that only takes maybe two or three breaths to blow up. Comfortable exterior.
It works great and is so compact they don't take up much space and are very easy to pack.
This pillow inflates with about 3 easy breaths, and deflates almost instantly due to the large air hole. Folds flat and compact, taking up minimal room in carry on or purse.
I've used many travel pillows and this is definitely my favorite. Even purchased a second one. It's easy to fill and easy to release air. Great product!
It was handy and fairly comfortable. I am small and found it to be a little large for my short neck, but I will use it again.
This neck pillow was more comfortable than I thought it would be. I loved how easy it was to fold up in my bag and how easy it was to blow up. I only bought one so I shared it with my hubby when I wasn't sleeping. I will definitely buy another one!
This neck pillow is very comfortable and it blew up in 2 seconds! I like that you can adjust the air level, just be careful because the air comes out quickly! The neck pillow folded up very easily and is great for when you are packing everything in a carry on!
I didn't think I was going to like this and actually was going to return this. So glad I didn't!!! It's very compact folded size is perfect to throw in your bag and easily inflates and deflates. Used it both as neck pillow and as a general pillows to lean against as well as arm rest. Since you can adjust the firmness you can squish it into any spot. Turned out to be a lifesaver on the 14 hour trip to Thailand. Will now take it everywhere.