SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality and easy to install and use
Recommended, very practical and simple to use.
All right, so far it's going great, and easy to install.
Works well and car is cooler after being in the sun.
Protects from direct heat from the sun and conceals well
Easy retractable windshield, and easy to install folds and unfolds in seconds
It came quickly and in good quality. Works. It moves smoothly, folds automatically well.
It is easy to install, and the temperature inside the car is much lower after being covered
Works well, adjusted by clipping off corners to meet the shape of the windshield. Thank you!
The goods surpassed my expectations, the quality is excellent, the best model of all offers.
That's exactly what I wanted. It protects from the sun very well, and it’s not that hot in the car as it used to be.
I bought it for a Ford Transit van, it's a little small but covers like 90% of the glass so it's perfect and very comfortable.
I have used it for a month. It protects my car from the sun and the temperature in the car is no longer so hot. Easy to use.
This is great. It holds very well in the glass and removes a lot of heat from the vehicle. I used it for the side windows of a van.
Very comfortable. It does not cover 100% but to not let the solar light go through and therefore the temperature does not raise.
By far my favorite one I've owned. It's easy to use and works super well. My car is about 30° less with this over my windshield. Definitely worth the money.
No more hassle on where to put your car sunshade, easy to use and takes less space. Install just less than 5 mins and very sturdy suction cups. I am impressed.
Overall a good product, It is made of sustainable materials for direct sunlight, but it doesn't fold back properly it gets stuck in the beginning, maybe more string should fix the problem.
Before using it, I can't bear the high temperature of the car when I park the car outdoors for a while.But now it is great to cool the temperature of the inside of car. BTW, it's easy-use. The instruction is so clear.
I got the shield for my van and I must say, it saved me during the hot days. It's big enough to cover the windshield. The suction cups are strong. I left the panel on as I can't be bothered to attach it each time and it's been about two weeks now, and it hasn't come off.
Ive figured out a way to make the opening and closing of the product go quickly, but sometimes it gets bunched and is hard to slide back to the resting position. I think this is a wonderful product and is easy enough to use and is always at the ready, so I use it whenever leaving the car
There is is a heatwave that is insane in my area. This sunshade was very simple to install and works great. the fact that i can slide it across makes it so much easier to manage and i dont have to find space to put it away. This is such an easier way to handle a sunshade. Way better than the fold up ones.
This is the only sunshade I have ever owned and I have to say, I don't think I'll ever own another (at least until I get a new car). Very convenient to use, window mounts do not obstruct my view whatsoever, and definitely keeps my car much cooler than before (parked outside with minimal shade all day, so it saves both my life as well as my cars interior).
Product attaches easily and well to the windshield. It's easy to pull the shade across the windshield and attach it. Once attached it stays put! However, when you want to release it back to the original position it does not fold neatly but instead, it collapses into a jumbled heap and you have to spend maybe 30 seconds un-jumbling it so it fits back into the folded starting position.
With other sun shades you either throw it to the back seat or the passenger seat but this product was absolutely great!! Folds up neatly, into a small clean look, yet it still cover my entire windshield. It was so easy to install without much of a hassle! You would think that light would easily shine through but this sun shade product blocks out all the light perfectly!!! And this doesn't fall down like other products I've tried so far! Definitely Recommend!!