SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Perfect Family (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://perfectfamily.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought this as a gift for someone and she loved it!! Very cute set.
Brushes are beautiful and soft!
Great size, good quality brushes. Love the hard case that they come in!!
Better quality than expected
They're very soft and hopefully they hold up over time.
These are so adorable and affordable!
Love it. Soft. Soft. Soft.
The handles are a little bit shorter than I thought they were in the picture. I have yet to use them but as of right now I love them
These brushes are the real deal!!! They are super soft, gorgeous and of excellent quality.
The brushes are so soft and in great condition! I absolutely love them!
They are very cute in person. I love how beautiful these brushes are and was impressed by the quality, especially in regards to how affordable they were.
Great brushes but I thought they were softer
This is quite a useful set. There are different sizes and shapes to suit your varying makeup needs.
I love how I can keep my brushes in that cute container on the counter top. Nice and organized. Great product, fast delivery, very happy, thank you!
I love these!! They are very pretty and very soft. My only wish is variety of colors
I’m in love and so excited to use these brushes! They’re so pretty, soft, and come with a convenient case.
Ordered this yesterday and it came this morning! Love the colors and the brushes are so soft! Got it for a gift so I hope my friend likes it too!
IT IS SO PRETTY!!! These brushes are really soft and girly. I was scared to make the purchase but I'm not disappointed at all. I can recommend it.
Great for me I’m not a beginners with makeup but definitely not a makeup artist either lol compared to many brushes I have these are great for my eyebrows, highlight, and eyeshadow
I love the variety in this one container. I have been able to use them all for different makeup applications. The carrying cup works very well too. I've been using the top as a separate container (my dirty brushes until cleaning day).